To ensure and optimize our products and services we have established our own “Customer service” department.
This ensures that the concerns of our customers are not only processed, rather they are analyzed and solved in a sustainable way. We summarize the results in an annual report which is presented to the management team and shareholders.
This results in new optimization projects as the first step which, in turn, results in our error rate being very low.
For example, an analysis revealed that the packaging was damaged in some of our shipments of goods and that the goods were not delivered to our customers within the agreed timetable.
This was taken by us as an opportunity to change our logistics partner.
98% of our shipments reach our national customers within 1-2 days.
For your inquiry you can also use our contact form.